Privacy Policy

Last updated: August 15, 2025

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the
OneTap application (the “Service”), and tells you about your privacy rights and how the law protects you.

We use your Personal Data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Words with the initial letter capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for you to access our Service or parts of our Service.
  • Application refers to OneTap, the delivery software provided by the Company.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our”) refers to OneTap.
  • Country refers to: Pakistan.
  • Device means any device that can access the Service such as a computer, cellphone, or digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the Application.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company, including third-party companies or individuals employed to facilitate delivery, provide the Service, or assist with analysis and support.
  • Usage Data refers to data collected automatically, generated by the use of the Service or from the Service infrastructure itself (e.g., the duration of a page visit).
  • You means the individual using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

  • Name
  • Phone number
  • Email address
  • Delivery address
  • Payment information (if applicable)
  • Usage Data

Usage Data

Usage Data is collected automatically when using the Service and may include information such as:

  • Your Device’s Internet Protocol (IP) address
  • Browser type and version
  • Pages of our Service that you visit, the time and date of your visit, and the time spent on those pages
  • Mobile device type, unique device identifiers, operating system, and mobile browser type

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including delivery of grocery, meat, fruits, vegetables, medicine, bakery, and restaurant items, and to monitor usage of the Service.
  • To manage your Account and provide access to Service features available to registered users.
  • For the performance of a contract, including processing orders and delivering products or services you have purchased.
  • To contact you by email, phone, SMS, or push notifications regarding updates or informative communications related to the Service, including security updates when necessary.
  • To provide you with news, special offers, and general information about goods, services, and events similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
  • To manage your requests to us.
  • For business transfers, such as a merger, sale, or transfer of assets, where Personal Data may be part of the transferred assets.
  • For other purposes, such as data analysis, identifying usage trends, and improving our Service, products, marketing, and your experience.

Sharing Your Personal Information

  • With Service Providers: To monitor and analyze the use of our Service, and to contact you.
  • For business transfers: In connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business.
  • With affiliates: We require affiliates to honor this Privacy Policy.
  • With business partners: To offer you certain products, services, or promotions.
  • With other users: When you share personal information in public areas of the Service, such information may be viewed publicly.
  • With your consent: For any other purpose with your consent.

Retention of Your Personal Data

The Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements and policies.

Usage Data is generally retained for a shorter period, except when this data is used to strengthen security or improve the functionality of our Service, or when we are legally obligated to retain this data for longer periods.

Transfer of Your Personal Data

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your province, country, or other governmental jurisdiction where data protection laws may differ. Your submission of such information represents your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and that no transfer of your Personal Data will take place to an organization or country unless adequate controls are in place.

Delete Your Personal Data

You have the right to delete or request that we assist in deleting the Personal Data that we have collected about you. You may request deletion of your account and related data by contacting us at
1onetapmail@gmail.com.

Please note that we may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law Enforcement

Under certain circumstances, the Company may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.

Other Legal Requirements

The Company may disclose your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data

The security of your Personal Data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.

Links to Other Websites

Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, you can contact us by email at
1onetapmail@gmail.com.